Grievance Redressal Policy
Last Updated: (add date)
At livematch.co, we are committed to maintaining transparency, fairness, and a positive user experience. We value our users and take concerns, complaints, and grievances seriously. This Grievance Redressal Policy explains how you can raise an issue and how we address and resolve it.
This policy applies to all users who access or use livematch.co and its related services.
What Is a Grievance?
A grievance may include (but is not limited to):
- Issues related to account access or platform use
- Incorrect or misleading information displayed
- Privacy or data-related concerns
- Inappropriate content or user behaviour
- Technical issues affecting usage
- Violation of terms or community guidelines
- Any dissatisfaction related to our services
If you face any such issue, please contact us — we are here to help.
How to Submit a Grievance
You can raise a grievance by emailing our Grievance Officer with the following details:
- Your full name
- Registered email address (if applicable)
- Description of the issue
- Date and time of occurrence
- Screenshots or references (optional but helpful)
📩 Email — Grievance Officer:
grievance@livematch.co
Grievance Officer Details
Grievance Redressal Officer
livematch.co
📩 Email: grievance@livematch.co
🕒 Working Hours: Monday to Saturday — 10:00 AM to 6:00 PM (IST)
Response & Resolution Timeline
We aim to:
- Acknowledge your grievance within 48 hours
- Review and assess the issue
- Resolve the grievance within 15 working days, depending on the nature of the issue
If the issue requires more time, we will inform you of the delay and expected resolution timeline.
Escalation Process
If you are not satisfied with the resolution provided, you may escalate the issue by replying to the same email thread explaining your concern. Your case will be reviewed again at a higher level.
Our Responsibilities
We commit to:
✔ Treat every grievance fairly
✔ Maintain confidentiality of user communication
✔ Investigate concerns objectively
✔ Take corrective action where necessary
✔ Keep users updated during the process
User Responsibilities
To help resolve your grievance effectively, please ensure:
- Information provided is accurate and genuine
- Communication remains respectful
- You cooperate during clarification or verification requests
False, misleading, or abusive complaints may not be processed.
Content & Community-Related Complaints
If your grievance relates to:
- Offensive or harmful user content
- Misuse of platform features
- Violation of community guidelines
We will review the report and may take actions such as warning, content removal, suspension, or banning — depending on severity.
Data Privacy & Security Concerns
For privacy-related grievances, refer also to our Privacy Policy.
We treat all data concerns seriously and investigate them with priority.
Third-Party Services
livematch.co may link to or integrate third-party services. Complaints related to third-party products, payments, or services may need to be addressed directly with the respective provider — but we will help guide you wherever possible.
Policy Updates
We may update this Grievance Redressal Policy from time to time. Any changes will be published on this page with a revised “Last Updated” date.
Contact — General Support
For normal support queries (not grievances), please contact:
Our Commitment
We built livematch.co for cricket fans — and your trust means everything to us.
We are committed to listening, resolving issues fairly, and ensuring a positive experience for every user.